Refunds & Return Policy

Refunds and Returns Policy
Effective Date: 22/10/2024
Company Name: Bukharicrafts
Website: www.bukharicrafts.com
Email: kunalkashyap2920@gmail.com
Address: Sambhal, Uttar Pradesh

At Bukharicrafts, we strive to provide high-quality handicrafts and ensure customer satisfaction. However, if you are not completely satisfied with your purchase, we have a straightforward returns and refunds policy to help resolve your concerns.

1. Eligibility for Returns

We accept returns within 14 days of receiving your order. To be eligible for a return, the product must:

  • Be unused, undamaged, and in its original packaging.
  • Include all original tags, labels, and accessories.
  • Be accompanied by proof of purchase (order confirmation email or receipt).

Please note that custom-made or personalized items are non-refundable unless they are defective or damaged upon arrival.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to kunalkashyap2920@gmail.com within 14 days of receiving the product. Please include your order number, a description of the issue, and, if possible, photos of the product if it arrived damaged or defective.
  2. Approval: Once we receive your return request, we will review it and provide instructions on how to proceed, including the return shipping address.
  3. Shipping the Item: You are responsible for the return shipping costs unless the item is defective or damaged. We recommend using a trackable shipping service to ensure your item is returned safely.

3. Non-Returnable Items

Certain items are non-returnable, including:

  • Personalized or custom-made products.
  • Items on sale or clearance.
  • Products that have been used, altered, or damaged after delivery.

4. Refund Process

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.

  • If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Please note that depending on your payment method and financial institution, it may take additional time for the refund to reflect in your account.

5. Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please return the original product following our return process and place a new order for the replacement.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at kunalkashyap2920@gmail.com with your order number and photos of the damage. We will provide you with a replacement or refund, depending on your preference. Bukharicrafts will cover the return shipping costs for damaged or defective products.

7. Return Shipping Costs

  • Customer Responsibility: You are responsible for paying the return shipping costs unless the item is defective or incorrect.
  • No Restocking Fees: We do not charge restocking fees for returned items, but shipping fees are non-refundable.

8. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account or contact your credit card company, as it may take some time before the refund is officially posted. If you’ve done this and still have not received your refund, please contact us at kunalkashyap2920@gmail.com.

9. Contact Information

For any questions or concerns regarding returns or refunds, please contact our customer support team at:

We are here to assist you and ensure that your shopping experience with Bukharicrafts is a positive one!

Thank you for shopping with Bukharicrafts!

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